Cancel or delete your account

Cancel your plan

The workspace owner or an admin can cancel.

1. Open Settings › Plan & billing.
2. At the bottom of the page, select Cancel plan.
3. Read what happens and when your plan ends. If the dialog says cancelling is done in the customer portal, select Open the portal and cancel there.
4. Select Cancel plan to confirm, or Not now to keep it.

The page shows the request, then "Your plan ends" with the date once the billing provider confirms it.

Changed your mind? Before the end date, select Keep my plan, then confirm with Keep my plan. Billing carries on as before.

What happens when the plan ends

Your plan keeps running to the end of the period you've paid for. The period you're in isn't refunded. After that date:

• Nothing more is changed in your Google Ads account: no pauses, budget moves or blocked search terms.
• Nothing is posted, replied to or synced on your social accounts.
• New landing pages stop being built and published.
• Any add-ons end with the plan.
• No base fee is charged for a later period.

Because the 3% share of ad spend is billed after each period closes, the share for your last period can arrive on an invoice after the plan has ended. See Invoices and payments.

Changes Bidhelm already made stay in your accounts. History keeps the record of each one and the reason for it. Your data isn't deleted when you cancel.

When you come back, Settings › Plan & billing shows "Your subscription ended". Tick the box to agree to the monthly renewal and the Terms, then select Choose Starter or Choose Growth to start again.

Stop Bidhelm sooner

Cancelling doesn't disconnect your Google Ads account or your social account, and Bidhelm keeps working until the end date. To stop it earlier:

• Switch kinds of change to Asks first in Settings › Permissions, so Bidhelm holds them for your yes. See Permissions.
• Disconnect an account under Settings › Connections. Bidhelm stops working on it.
• Revoke Bidhelm's access from your Google account's permissions page.

Delete your workspace

There's no delete button in the dashboard. To delete your workspace and its data, email privacy@bidhelm.com from the address on the account. Copy anything you want to keep first, and cancel your plan so it doesn't renew. Once deletion is done, the data is gone.

When a workspace is deleted:

• Its data in Bidhelm is removed: History, reports, chats, drafts, Memory, members and landing pages.
• Bidhelm never pauses or removes anything in your Google Ads account. The one change it makes is putting back the original address on ads it had pointed at a Bidhelm landing page. Your campaigns, ads, keywords, negative keywords, budgets and bidding stay as they are, including the ads Bidhelm wrote that you approved.
• Ads that sent people to a Bidhelm landing page are pointed back at the address they had before. Where that isn't possible, the old landing page address forwards visitors to your own site, so the ads keep working.

Some records may be kept where the law requires it, such as billing and tax records. The Privacy Policy has the full retention schedule.

Common questions